Japan Airlines (JAL) – A Pleasure In The Skies

11 Apr

Flight Review:
Route: JFK –> NRT
Flight #: JAL 005
Jet: B777-300ER – New JAL Sky Suite.
Class: Economy

This was my very first flight on Japan Airlines and I must say I was quite impressed indeed. I’ll start with the very minute and work my way to what I consider the more significant details.

Firstly, check in was smooth and easy at JFK. Being an AA (American Airlines) Platinum Elite member (Sapphire leveling on Oneworld carriers) it means an extension of preferred benefits network wide. What JAL does differently though is that it immediately includes Priority Boarding status and lounge access on your ticket which I found helpful and convenient. A bit of a slight negative in my praise, if ever so little, is that the lounge at JFK has seen better days and could use some sprucing up.

That aside, on to the actual flight experience. Without a doubt, I must say this was one of the most pleasurable flight experiences I’ve had in a long time having flown so far (14 hrs straight) and in economy class. JAL has done something clever which is really assess the flying experience for ALL passengers, including those in coach, which I’m afraid tends to be an afterthought–even if so–on other carriers, especially domestic ones. What’s impressive about what JAL’s done is design a standard economy seat with comfort and practicality foremost. With a pitch of 34″, this has got to be one of the most generous legrooms in coach period. For comparison, that’s just 1″ shy of (or in some cases equal to) an Economy Plus/Comfort seat which costs extra on United/Delta.
JAL takes Premium Economy to the next level with a whopping 42″ and a whole slew of other amenities (beats all others I know of in the same class — Cathay Pacific and British Airways offer 38″ in similar classes for comparison).

Meal service was also a big plus. Two full meals and a midflight snack were served. The initial meal after takeoff comprised of two different types of appetizers, fruit salad, slaw salad and your choice of entrée. Very scrumptious. The meal on my return journey, on a different airline, Cathay Pacific (which seems to be making more of a play for premium vs. coach customers these days) was a scant offering by comparison.

Meal Service - JAL 005 - JFK to NRT

Meal Service – JAL 005 – JFK to NRT

Inflight entertainment was fairly good though lacking a little in the variety of English language TV shows. Movies were excellent — several recently released Oscar nominated flicks were on feature. Also really enjoyed the cabin crew; they were all very gracious and accommodating.

Overall, a very pleasurable experience. Keep up the good work.

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